Citrix Workspace App Setup (Windows 10/11)

Requirement: Citrix Workspace App Software

Locate and Install Citrix Workspace from the Citrix Store

    Please visit the Citrix website and the appropriate Citrix Workspace App for your specific device will be displayed. Install the software. Once the installation is complete your system will require a restart. If your system does not reboot automatically, please restart your system manually.

Configuration

    Add Account > Type > https://hvd-rtp1.fidelity.com > Click Add

    Note: The gateway address can be changed later.

    Add Acct VW Login
  • Sign In:Enter Fidelity Email
  • Click Next
  • Enter the Passwrod and Click Sign in
    • VW PWD
  • Approve the MFA
    • VW MFA
  • Stay Signed in? Click Yes
    • VW SSIN

    Users with Passwordless enabled MFA:

    VW Login
  • Sign In:Enter Fidelity Email
  • Click Next
  • Approve the MFA
    • VW MFA

    Store Prompt > Select myworkpc > Click Select.

    select acct

Changing your Gateway

    As we were configuring CWA, we selected RTP1 as the initial gateway. To change to a different region follow these steps:

    Open CWA to view Advanced Preferences.

    Within the Citrix Gateway section, pull down to select a different gateway > Click OK.

    gateways 

    hvd-rtp = Eastern US 

    hvd-oma = Midwest US 

    hvd-chn = Chennai 

    hvd-man = Manyata 

    hvd-cn = Dalian China

  • Please visit the HVD Guide for connecting the HVD.

If you are still experiencing configuration issues, please call TechWorks.